Drew was great. Very transparent and called me with status as promised. The car was ready for pick up as promised. The car was washed and cleaned also.
All good! Glad to hear precautions taken for the safety of the employees and the customers during this pandemic. It's so nice to have your car wash service back!
I’ve been patronizing Lexus of Pleasanton for over 20 years - purchased 2 cars and all maintenance Service for each. I could easily go to a dealership that is 30 miles closer to my home but their customer service is simply stellar!
The service was thorough and excellent in every way including the waiting area wide screen TV, sterility of the facility, and polite, respectful, and full attention of all personnel. We will be moving our purchases and services to this facility, whereas in the past we have used Stevens Creek.
Glad Lexus of Pleasanton was open for my 100K service and brake job. As requested, they loaned me a 460GX to try out while my RX350 was being serviced.
LExus of Pleasanton is the best service department ever. Michael Sullivan is the best! Our family has three Lexus vehicles and the last two were purchased because we knew they would be serviced so well. They are trustworthy, professional and good.
JV was absolutely amazing! My wife and I had been looking for a new vehicle for about a month. Finally found one at the Lexus dealership! Was absolutely a beautiful used 2017 Mercedes c300 4MATIC! The pictures looked great with super low mileage. We contacted the dealership in which JV dealt with us directly. He was so polite and professional and made sure everything was ready for us when we got there. He even gave us a deal to meet our pre approval amount through our own bank! Once we seen the car it was in even better condition than we ...
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